General purchase conditions of Medex d.o.o.

Purchase and conditions

The General terms and conditions of the on-line shop are drawn up in accordance with the Consumer Protection Act (ZVPot) and on the basis of the recommendations of the Chamber of Commerce of Slovenia and international on-line and electronic commerce codes.

The General terms and conditions regulate the manner of operation of the on-line shop (henceforth: “medex on-line shop”), managed by Medex d.o.o., Linhartova cesta 49A, 1000 Ljubljana (henceforth: “Service provider”), the rights and obligations of the Service provider and the visitors of the website and the users who make purchases through the medex on-line shop (henceforth: “Buyer”).

Service provider:
Medex d.o.o.
Linhartova cesta 49A
1000 Ljubljana
Tax ID: 18945350
Reg. no.: 5573114

The medex on-line shop enables the purchase of high-quality products of the Medex brand and products of renowned brands of manufacturers for which the Service provider is the distributer in Slovenia (Krüger, D’arbo, OKF, Hahne, etc.) (henceforth: “Goods”) in a simple, fast manner all over Slovenia at affordable prices.

Payments and delivery

Method of payment, shipping and shipping costs

How can I pay for the ordered products?

You can pay for products ordered in the online store:

  • by Visa, Mastercard, American Express credit card through the Stripe system.

How much are the shipping costs?

  • For purchases in the total amount below 150 EUR, the shipping cost depends which country you origin.

  • For purchases over 150 EUR, we handle the shipping costs, so it's free for you

How are the ordered products delivered?

Products ordered in the online store are delivered by the GLS delivery service.

The ordered products are shipped as soon as possible, depending on the availability of the products. We will send the products to the address you provided during registration, i.e., the purchase process, so we recommend that you provide the address where you can be found before noon. We also recommend that you write the mobile phone number you can be reached on during the morning so that the courier can call you and arrange with you the delivery method.

After we prepare the package, we hand it over to GLS along with the address, e-mail and phone number.

  • GLS will send you the first notification via e-mail or SMS about the expected delivery and the possible cash on delivery amount. You can also track your shipment via the GLS website (

  • • When the courier scans the package on the day of delivery, a second notification is automatically sent containing the estimated 3-hour delivery time frame. It also includes the number of the courier and the customer service department.

GLS is very flexible. You can arrange with the courier another address for delivery or collection of the package in the GLS parcel shop. Parcel shops are included in existing stores or gas stations. The package can be collected during the opening hours of the GLS parcel shop with a valid ID card or passport. GLS parcel lockers are located in high-traffic areas and operate 24/7. You collect the package with the received code for collection. Instructions and a video for collecting a package at a parcel locker can be seen HERE.

In case of a failed delivery attempt, the GLS courier will leave you a notification about the arrival of the shipment. The notification contains the number of the package and the phone number of the GLS delivery service, as well as their e-mail address which you can contact for additional questions regarding package delivery.

Terms and conditions

1. Validity

The General purchase conditions of Medex d.o.o. (hereinafter referred to as “General purchase conditions”) are exclusively and fully applicable for all orders of goods which Medex d.o.o., Linhartova cesta 49a, Ljubljana (hereinafter referred to as ”Buyer”) purchases from the supplier of the goods (hereinafter referred to as ”Supplier”).

The provisions, which are used in these General purchase conditions for ordering and delivering goods, are reasonably applied to orders placed by the Buyer and services provided by the service provider to the Buyer.

2. Accepting orders and concluding sales contracts

The Buyer shall place a written or oral order which the Suppler undertakes to accept in writing within 5 (five) days from the receipt of the order, unless a shorter deadline is agreed. Order placement and acceptance may be carried out by mail, fax or through an electronic document exchange system.

By accepting the order in writing, the type, quantity, quality, price of the goods and delivery date shall be defined.

Should the Supplier fail to accept the order within 5 (five) days from its receipt, the Buyer shall not be bound to that order any more.

With the Supplier’s confirmation or acceptance of the order the purchasing relationship between Buyer and Supplier shall be deemed as established.

The Buyer and Supplier may also agree to conclude a written sales contract, in which case the General purchase conditions shall become an integral part of the stales contract, unless they are in part of entirely excluded by the Buyer and Supplier.

In addition to these General purchase conditions, no other conditions of the Supplier shall be binding on the Buyer, except in case and for the part which the Buyer and Supplier would expressly agree on with a sales contract.

3. Supply of the goods and delivery times

The Supplier undertakes to supply the goods to the Buyer in the agreed quantity, quality and within the agreed delivery times to the location specified by the Buyer in accordance with the Incoterms 2020 standard.

The agreed quantity, quality and delivery times shall be obligatory for the Supplier and are an integral part of the order/contract.

Any changes to the agreed quantity and/or quality of the goods (primarily deviations from the agreed production specifications of the goods) and/or agreed delivery times of the goods shall be permitted only on the basis of the Buyer's prior written consent. This shall also apply in case of force majeure events or any other circumstances which would affect, even if only indirectly, the correct and timely performance of the order/contract, under the condition that the Suppler immediately inform the Buyer in writing about their occurrence.

The Suppler shall pack the goods in packaging corresponding to commercial practices and in a professional manner, unless otherwise agreed. The Supplier shall be entirely liable for damage to the supplied goods due to defective or incorrect packaging.

The Supplier shall attach the following documentation to the shipped goods:
A delivery note containing a detailed description of the shipment’s content, compliance with the order and order number;
Transportation documents relating to the type of transport (waybill, carriage voucher);
Serial analysis document, traceable with marking on each packaging unit.
The Supplier also undertakes to attach all the documentation related to regulations on export control and customs duty to the shipped goods.

For each day of delay in fulfilling its obligations, the Supplier shall pay a contractual penalty to the Buyer in the amount of 0.5% (half a percent) of the value of the goods to a maximum of 20% of the total value of the goods.

The Buyer shall have the right to reject partial deliveries of the goods, unless otherwise agreed with the order/contract.
Despite accepting a late delivery, the Buyer shall retain all the rights it is entitled to in case of delays by the Supplier.

4. Prices and payment conditions

The prices of the goods shall be in EUR and, unless otherwise agreed, shall also include all the costs related to the supply of the goods up to the date of delivery the goods and VAT.
The Supplier shall issue an invoice within 8 (eight) days from the date of delivery the goods. The following must be specified on the invoice: number and date of the purchase order or number and date of the sales contract and Buyer's confirmation of the delivery note.

The Buyer undertakes to pay for the received goods within the deadline specified in the order/contract. The delivery date of the goods shall be the date of the goods being delivered together with the required documentation, as is apparent from the Buyer’s confirmation of the delivery note.

Payment of the invoice shall not mean that the supply of the goods was carried out in accordance with the order/contract.

Should defects be identified on the goods, of which the Buyer notified the Supplier in a timely fashion, the Buyer shall have the right to request that these defects be rectified or to withhold the payment of the corresponding invoice amount until a final mutual agreement between the Buyer and Supplier on the rectification of these defects is made.

5. Liability for defects

Quality control of the delivered goods shall be performed by the Buyer within 8 (eight) business days from the delivery date of the goods.

In case the Buyer identifies deviations from the agreed quantity of the goods or discovers other manifest errors on the goods upon the goods being delivered, the Buyer shall complete a written complaint and immediately send it to the Supplier for prompt mutual rectification of these defects (e.g. Delivery of analysis documents within 2 (two) days from the delivery date of the goods), otherwise the Buyers shall deem the supplied goods as incomplete.

The Buyer shall be liable to immediately inform the Supplier in writing about the identified latent defects of the goods (i.e. defects that could not be discovered during regular inspection); however, at the latest within 8 (eight) days from the date when such latent defects were identified.

The Buyer shall have the right to choose the manner of rectifying the defects on the goods by the Supplier and shall set a date for their rectification. The Supplier shall be liable to immediately start rectifying the defects or replace the goods with goods that correspond to the ordered goods and immediately inform the Buyer in writing about the defects being rectified.

In urgent cases, particularly when this is necessary for preventing extensive damage from occurring, the Buyer may immediately withdraw from the contract and purchase the goods on the market and promptly inform the Supplier about this. Eventual differences in the price of such replacement purchase, increased by ovreheads in the amount of 10%, shall be charged to the Suppler.

All costs and damage resulting from rectifying the defects on the goods shall be borne by the Supplier.

Should latent defects on the goods be discovered only after the Buyer has sold the goods to a third party and the goods would be returned to the Buyer due to such latent defects (or the sales price of the goods would be reduced or the Buyer would suffer any other type of damage as consequence), the Buyer shall immediately inform the Supplier about this and request a refund from the Supplier for all the resulting damage (including costs of a possible recall of products from the market).

6. Protection of business secrecy

The Buyer shall be liable to protect the business secrets of the Suppler, which are marked as business secrecy, and all the related documents which it obtained from the Supplier and which it may use exclusively for contractual purposes, and which it may not forward to third legal or natural persons without prior written consent of the Supplier.

The Buyer and Supplier undertakes to treat and protect all commercial details, which they became acquainted with during the conclusion and implementation of the business relationship by individual orders and contracts, as business secrecy.

7. Data protection

The provision of Slovenian legislation on the protection of personal data shall apply to the relationship between the Buyer and Supplier.

8. Law and settlement of disputes

The Slovenian legislation shall apply to the relationship between the Buyer and Supplier, with the exclusion of the Private International Law and Procedure Act (PILPA, Rome 1 Regulation) and with the exclusion of UN’s Sales Law.

The Buyer and Supplier undertake to resolve all eventual disputes amicably and by mutual agreement. Should they fail to do so, the competent court in Ljubljana shall resolve the dispute.

9. Final provisions

Should individual provisions of these "General purchase conditions” become invalid, the validity of the remaining provisions shall remain unaltered.

Medex d.o.o.

Ljubljana, 1/5/2020

GDPR at Medex

We strive to improve your user experience with us regarding the control of using personal data

The EU regulation has improved the protection of personal data. It is used in Medex to adopt changes which improve your experience with us. Responsible management and compliant actions with the legislation concerning your personal data is more than just implementing the legislation for Medex; it is our commitment and promise!

We wish to present to you how the regulation has improved the safety and diligence of using your personal data, how the company is committed to the trust and respect of your privacy, and how changes with several benefits are benefitial for everyone.

What is GDPR and what it means for an individual person?

In modern society, the right to privacy is one of the most important human rights. In line with the above, the European Parliament and the Council have adopted the new general regulation on the protection of personal data in 2016, which entered into force on 25. 5. 2018. The new general regulation for applies for all companies that use or process the personal data of the EU citizens. The general regulation sets uniform rules for the protection of personal data in the EU, and some contextual and procedural issues will be governed in Slovenia in the new Personal Data Protection Act (ZVOP-2).

Based on the new regulation, every data subject will need to provide an explicit consent to the processing of their personal data, and the person will need to be provided with the purposes to which their consent will relate.

How Medex has prepared on the protection of personal data?

We at Medex respect the privacy of our users, which is why we process their personal data in a responsible and careful manner and in line with the applicable legislation and the internal acts of the company. In line with the above, every individual who will give consent for the processing of their personal data will be informed about every purpose of using the personal data, as well as with every other right they have in line with the applicable legislation.

  • For this purpose, we at Medex have an authorised person in place for the protection of personal data, whom every individual may contact at any time regarding all issues relating to the processing of their personal data and the realisation of their rights on the basis of the applicable regulations governing the protection of personal data.

    What our users can expect with the implementation of GDPR?
    Own control over their personal data,
  • simple amendments to their personal data,
  • amendment requests,
  • deletion requests,
  • transfer of data to another company or institution,
  • the option of being notified about the processing of data,
  • explicit and clear consent what the data is used in the company for,
  • notifying on product and service offers to interested parties,

less unnecessary notifications.

What follows?

In May 2018, you have received a notification through the various communication channels (e-mail, SMS, point of sale) with instructions for the review and arrangement of consents for the processing of your personal data. If you have not responded to this message, then we have deleted your data from our system.

If you have any additional questions, you can message us at [email protected].
The authorised person for the protection of personal data is Tina Brlec.

Privacy Policy

We take personal data protection seriously and wish to ensure you that your privacy in using our websites is always protected. In this Privacy Policy we will explain how your personal data is being processed.


To improve the offer of our website, we collect and store some available data without personal data.

When you request a file from our website, the available data is collected and stored as default.

  • This data includes:
    the page from which the file was requested,
    date and time of request,
    the time spent on the site,
    the amount of transferred data,
    access status (i.e. if the file was transferred or was not found, etc),
    IP-address of the system which requested the file,
    description of the type and version of the used browser,
    installed operating system and system resolution.

    This data is analysed for internal statistical purposes and for the technical management of the website. They are transferred to third parties either in full or in part. This anonymous data is stored separately from the personal data and is not related to your personal data in any case, which means that no connection with any person can be established.


  • Personal data is collected only if you share them with us voluntarily. The following personal data is collected mostly as part of your order or registration as new user:
    Name and surname,
    e-mail address,
    phone number.
  • Payment information, such as your PayPal account or credit card number, is also collected as part of the order.
  • By subscribing to our newsletter, we collect the following personal information:
    First name
    Your e-mail address.

    The disclosed personal information (address, name, address, e-mail address, phone number, PayPal information, credit card number) are stored legitimately and in line wit hteh provisions of the law. Your information is always considered as confidential.
  • Your personal data will be used only for the processing of orders, unless you provide consent for any further usage. However, for the delivery of the ordered products, your personal data concerning your delivery address must be provided to the authorised delivery service. They are obligated to handle your personal data as confidential and use them only for the purposes of delivery.

To process payments, your personal payment data will be transferred to the payment service (e.g. PayPal or Stripe) which we specify. We do not transfer this data to third parties. However, we are obligated to disclose your perosnal data at the request of law enforcement authorities if they request such data in line with their statutory powers (e.g. criminal prosecution).

We do not use the collected data for advertisement purposes or for market research purposes without your consent.


When you subscribe to our newsletter, you agree to let us use your e-mail address for our own advertising purposes. You may revoke your consent to the storage and usage of your e-mail address for sending the newsletter at any time by sending an e-mail address to [email protected] or by unsubscribing from the newsletter.


The website uses cookies to facilitate its usage. Cookies are small text documents which your web browser stores on your computer. When you re-visit a certain website, the cookies will recognise your computer. You may change the settings of cookie storage at any time in your browser’s settings by choosing “I do not accept cookies”. However, we would like to emphasise that you may not use all the functions on our website.


You may request the information on the stored personal data at any time, free of charge. You also have the right to request the amendment, blocking or deletion of your data. If deletion is permitted on the legal or contractual grounds of storage, we will block the data.

As per your request we will submit the complete and free information on the data we have stored about you or your company, amend data, block data or delete data and reply to all your questions on the collection, storage and usage of your data at any time. You may also contact our authorised person for the protection of data:

Tina Brlec
[email protected]
+386 1 475 75 00


We do not have any default verifications or the so-called credit checks for purchases via the website.However, as this is the regular practice on foreign pages, we give you a basic explanation on what happens during the verification process.

A credit check may include the value of probability (result), calculated on the basis of a scientifically proven mathematical and statistical process where the address data is used. Your legal interests are considered in line with the statutory provisions.


Because the security of your data is important to us, we send your personal data via a secure SSL connection. If the personal data is collected, then the transfer of data is encrypted by using the SSL process. Your personal data is then submitted online with at least 256-bit SSL. SSL encryption protects your personal data from third parties. SSL (Secure Socket Layer) is a protocol for encrypting messages on the internet, which offers an especially high level of protection.

In addition, our website and other systems are provided with technical and organisational measures for the prevention of loss, deletion, access to, amendment or disclosure of data by unauthorised parties. Despite regular checks, a full-proof protection is impossible.

Our website is hosted on the Amazon Web Services located in Dublin, Ireland. Detailed information on their location is unavailable for security reasons.



This website uses Google Analytics, a service of online analytics offered by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are textual files installed on your computer to help analyse your website how it is being used.

The data which the cookie obtains on your usage of the website is submitted to Google and stored on the servers in the USA.If IP anonymisation is active on this website, then Google will disable your IP address in the EU member state or in another EEA country.Only in extreme cases will your full IP address be transfrred to Google’s servers in the USA and abbreviated there.Please note that this website uses Google Analytics with the extension “_anonymizeIp ()”, therefore the IP address is considered only in its short form, which means that any personal identification is prevented.

Google will use this data on behalf of the website’s operator to evaluate your usage of the website, to prepare reports on the activities on the websites for website operators and other operators that refer to the online activity and usage of the internet.The IP address which the browser transfers to the Google Analytics service is not connected with other Google’s data.You can reject Cookies by choosing the appropriate settings in your browser, however do note that you may not be able to use all the functions on this website.
In addition, you may prevent Google from collecting data offered by the cookie and are related to your usage of the website (including the IP address) and the processing of such data by Google by transferring and installing a browser plugin, available at the following link:

More information on the terms and conditions of use and privacy is available at: in Please note that Google Analytics on this website is expanded with the code “gat._anonymizeIp ();” to ensure the anonymised collection of your IP address (the so-called IP masking).


Our websites use the “Remarketing” function offered by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). This function allows us to redirect users who have visited our website in a targeted manner through accurate marketing on pages of Google’s partner network. Personal ads which are based on interests may then be displayed on other websites which the user may visit in Google’s network. Cookies are used to show these advertisements. Cookies are small text documents which are stored on the user’s computer. These text documents help collect anonymous data on the usage of the website which cannot be traced back to the user.

Google may be permanently prevented from using cookies by clicking on the following link and transferring and installing the available plugin: You can also disable the usage of cookies in other providers by opening the site for deactivating the network advertisements at and following the detailed information which you obtain there regarding the waiver.

You can find the information on the type, the scope and the purpose of collection, usage and further processing or usage of data offered by Google, as well as the information on your rights and settings for the protection of user privacy, in Google’s privacy rules at


Our website uses plugins (programs) of the following social media websites: Facebook, Instagram, LinkedIn and YouTube.


We use the “similar”, “share” and “social plugin” buttons from Facebook.These plugins are managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise them by the appropriate Facebook logo. More information on Facebook’s social plugins is available at

If a visitor opens a page on our website which contains this plugin, then a connection is established between the user’s browser and Facebook servers. Facebook accepts and stores data (including the IP address and cookie ID) which allow Facebook to recognise which page was opened by the user on the website.This happens regardless of whether the Facebook plugin is in contact or not.If the user interacts with the Facebook plugin or leaves a comment, then the respective data will be transferred to Facebook in the USA and stored there.If the user is logged in to Facebook when this happens, then the submitted data may be allocated to the respective account.Facebook uses cookies both for registered as well as unregistered users.

The type, scope and purpose of collection, usage and other processing or usage of data by Facebook, as well as the rights and options for the protection of the user’s privacy, can be found in the Facebook privacy policy ( in prilagojeni. In addition to the above, the detailed processes regarding the processing of data, storage period and purposes are unclear.

This website uses the “Conversion Tracking Pixel” communication tool published by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). For this purpose, we integrate the so-called pixels on Facebook. When you view or click on an ad on Facebook, we will mark you as a visitor to our website and we will follow your activities on your website.The obtained data is anonymous, which means that we will be unable to obtain personal data from individual users and we will not be able to link activities on our website to any individual person; we will be able to analyse only advertisements for statistical and/or marketing research purposes. The collected data will be stored and processed via Facebook and they will be able to link them to their Facebook profile. Facebook is then eligible to use this data in line with the Facebook Privacy Policy ( have the option to allow or refuse Facebook and its partners to show ads on Facebook and elsewhere as part of your personal Facebook profile settings. You may reject the usage of the “Conversion Tracking Pixel” service on your Facebook profile:


What are cookies?

Cookies are small pieces of data sent from a website and stored in the user's web browser while the user is browsing. Cookies are designed to be a reliable mechanism for websites to remember stateful information or to record the user's browsing activity. They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, etc.

Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

1. Strictly necessary

Title: Medex

Validity: until the end of session Description: Cookie stores the user's session. Data that is stored: user data, delivery dates, shipping price, type of delivery and logistics center.

Title: medex_*[rememberme]

Validity: until the end of session or 30 days.
Description: The cookie is used to log the user into the online store.

Title: medex_*[joyride]

Validity: until the end of session or 1 year.
Description: Cookie remembers if the user has already viewed the presentation of the online store.

Title: medex_*[Cart][Id]

Validity: until the end of session.
Description: Cart ID stored in the user's session.

Title: medex_*_FlippedProducts

Validity: until the end of session.
Description: The cookie holds information about flipped products.

Google Analytics


A persistent cookie - remains on a computer for 2 years, unless it expires or the cookie cache is cleared. Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmb & __utmc

Cookie expires 30 mins from set/update. Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb & _utmc cookies exists. The cookie is updated every time data is sent to Google Analytics


Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.


Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Title: medex_*[Analytics]

Validity: until the end of session.
Description: A cookie is used to record certain events which are sent to Google Analytics.

Title: cx_id

Validity: two years since the last visit

Description: The BehaviourExchange service (herein after: BehaviourExchange) uses cookies in order to collect analytical and user data for its own services, with the aim to improve the user experience. With the help of cookies, BehaviourExchange collects technical data (about the type of device, the operating system, the Internet browser or the domain through which you came to the site), through which we can design and upgrade our service so that it is as efficient and user-friendly as possible. BehaviourExchange cookies send non-personal information and do not disclose your identity, but collect general information about the visit and the use of the website that uses our service.
We collect these technical and non-personal information for our own market research and for improving the user experience. We do not sell data obtained through cookies, nor do we share them with others, unless this is legally required by the competent state authorities.

Do you accept the use of cookies on this website?

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Delivery of goods

In case of delivery by the GLS delivery service, the addressee is obliged to collect the goods from the courier at the address chosen during the purchase process, under the conditions specified by GLS.

The Buyer or addressee shall be obliged to check the quantity and quality of the goods upon receipt.

In the event of a delayed delivery or a different method of delivery, the Buyer especially undertakes to renounce any other methods to reclaim costs, the paid invoice, and the paid delivery, such as by claiming for damages in the form of a civil lawsuit or similar, but the Buyer does keep all other minimal rights in accordance with the provisions of Articles 23 and 24 of the Consumer Protection Act. All products in stock shall be delivered within 2-3 working days after receiving your order. On Saturdays, Sundays and holidays dispatch is not performed.

Cancellation of the order

After submitting an order, the buyer can withdraw from the order within 24 hours based on a notice of withdrawal to the e-mail address [email protected]

By the Consumer Protection Act (ZVPot), you can return ordered goods purchased under a distance contract (which also includes online purchases) without reason. The buyer has the right to decline the contract by notifying the provider in writing to the address [email protected] within 15 days of receiving the goods, that he withdraws from the contract, without having to give a reason for his decision.

A message is considered timely if it is sent within the deadline. The buyer must then return the goods to Medex d.o.o. in the original packaging, in the same quantity and undamaged and unused, no later than 30 days after the notification of withdrawal from the contract.  The cost of returning the goods is paid by the buyer. We do not accept ransom payments.

Sent to:

Medex d.o.o

Linhartova cesta 49A,

1000 Ljubljana


Order rejection
An order which cannot be processed with the provided terms and data available to the on-line store shall be rejected.


If you cancel the order we will refund you money after receiving the goods and finding that they are undamaged, in the same quantity, and unused.

All payments will be made by the law. The buyer covers the cost of returning the goods in case of withdrawal from the order. We return the money as soon as possible, but no later than 15 days after receiving the message about the cancellation of the order and the return of the goods.

When returning the goods, the buyer also sends the invoice for the goods and personal data and the transaction invoice to where he wants the payment to be returned.

Order storage
The placed electronic order or contract of sale is kept at the company headquarters. At the customer's request, the customer shall receive a copy of the order at the e-mail address or physical address specified in the order. The request may also be made to our e-mail address [email protected] or in writing to the company headquarters.
Returning goods and complaints
At Medex we ensure that our products are of the best quality. In case you have received a product that does not correspond to your wishes or meet your needs, we will replace it with another or refund you at your request. You may return the product undamaged, unused and in its original packaging within 15 days from purchase to the address: Medex d.o.o., Linhartova cesta 49A, 1000 Ljubljana and we will refund you. The option to return goods does not apply if the original packaging or the security seal was removed or the product was used. We do not accept return shipments with charge on collect basis.
Return of damaged shipments
In the event that the postal package with which the customer received the ordered products is physically damaged, it is missing content or shows signs of being opened, the Buyer must initiate a complaint procedure with Medex. You can do this by sending a photo of the damaged package and/or products to [email protected], attach a copy of the invoice and include the on-line order number. Together with the delivery service (GLS) we will make sure that the complaint is resolved in the shortest time possible.

The costs of sending the complaint shall be covered by the Service provider through GLS.
Privacy policy and data protection

Medex d.o.o. undertakes to permanently protect all personal data. All data obtained through the website will be used exclusively for sending information material, offers, invoices and other necessary communication. User information shall not be forwarded to third parties, except where a request is made in writing by state institutions.

If you want to make a purchase in the Medex on-line shop, we require the following payment information:
▪  name
▪  surname
▪  phone
▪  address
▪  place
▪  post code

This will enable an uninterrupted process of finalising your order and allow us to notify you about any possible changes to your order.

The delivery information is the same as the payment information.

There is also information about your computer hardware and software that is automatically collected by the medex on-line shop. These data include: IP address, browser type, domain names, access time and addresses of the websites you visited in our on-line shop. The Service provider uses this information exclusively for the calculation of general statistics on the use of the medex on-line shop and optimisation.

On-line shop security
The medex on-line shop uses multiple security and protection systems which ensure proper protection against the loss and misuse of data.
Complaints, disputes and application of the law
The Service provider shall observe the applicable legislation on consumer protection. The Service provider endeavours to the best of its abilities to fulfil its duty to put in place an effective system of dealing with complaints and designate a person who is, in the event of a problem, reachable for the Buyer by telephone or by e-mail. In case of issues, the user (Buyer) may seek assistance by calling the phone number 01/475 75 00. The user (Buyer) may lodge a complaint to the e-mail address [email protected] The procedure of processing complaints is confidential.

The Service provider shall confirm within 5 working days the receipt of the complaint and inform the user (Buyer) for how long it shall process it and shall continuously inform the user on the progress of the procedure. The Service provider shall try to resolve to the best of its abilities all possible disputes by mutual agreement. Should the resolution of any dispute by mutual agreement not be possible, the local competent court in Ljubljana shall exclusively settle all disputes between the Service provider and the user (Buyer). The Service provider and the user (Buyer) as participants in electronic commerce mutually recognise the validity of electronic messages in court.

For these General terms and conditions and for all disputes between the Service provider and the user (Buyer), Slovenian material and procedural law shall apply, whereby the rules of international private law that refer to the application of any other law shall not apply.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply by analogy for all relationships and obligations which are not regulated by these General terms and conditions.
Amendments to the General terms and conditions
In case of amendments to the regulations governing the operation of on-line shops, to data protection and other sectors relating to the operation of the Service provider’s on-line shop and in case of amendments to the Service provider's own business policy, the Service provider may amend and/or complement these General terms and conditions, about which users shall be promptly informed in an appropriate manner, particularly through the website Each amendment to the General terms and conditions shall enter into force and begin to apply after a period of 8 days from publishing the amendments. If an amendment of the General terms and conditions is deemed necessary due to the harmonisation with regulations, this amendment may as an exception enter into force and begin to apply in a shorter period of time.

Medex d.o.o. Operates in accordance with the Electronic Commerce Market Act (ZEPT) and regulations adopted on its basis.

We wish you pleasant and bargain purchases in our on-line shop.

Your Medex
Medex d.o.o. shall not be liable for the consequences of using products purchased through the medex on-line shop, which are the result of use contrary to the instructions manuals provided for such products. All content on the www.medex web pages is for information purposes only and may be used exclusively as a source of general information and does not replace consultation with a physician of pharmacist.

Medex d.o.o. shall not be responsible for disruptions of services as a result of user behavior (e.g. Buyer’s computer is infected with viruses) or infrastructure and services used by on-line shop (e.g. failure of internet services).

Medex d.o.o. operates in accordance with applicable legislation and takes care of users and customers at all times. Medex d.o.o. shall use its best endeavours to resolve any disputes amicably. Customers may submit any complaints to the published contacts.

At any moment, Medex d.o.o. shall use its best endeavours to provide relevant imaging material, product descriptions and instructions. Despite this, the images of products in the medex on-line shop are symbolic, and the accessible text material is for information purposes only. Before use, the Buyer or user must read and follow the instructions included with a specific product.

Users may warn us at any time about any errors, for which the medex on-line shop will be very grateful.